At czyz.co.uk, we value your satisfaction and strive to ensure that you are completely happy with your purchases. If, for any reason, you are not satisfied with your order, please review our refund policy below:
Eligibility Window: Customers can request a refund within 30 days of receipt. Please note that this policy applies to both ready-made and custom-made products.
Condition of Items: To qualify for a refund, the item must be in its original condition, unused, and in the same packaging as when it was received. We cannot accept returns of items that have been damaged or altered after delivery.
Non-Refundable Items: Custom-made radiator cabinets, due to their personalized nature, are generally non-refundable unless there is a defect in the product or an error on our part.
Initiating a Refund: To begin the refund process, please contact our customer service team. We will provide instructions on how to return your product. For all eligible returns, we will inspect the item upon receipt and process your refund promptly.
Refund Method: Refunds will be processed to the original method of payment. Please allow a standard period of [7 working days] for the refund to appear in your account.
Shipping Costs: Customers are responsible for the cost of return shipping, except in cases of defective or incorrect items.
Contact Us: If you have any questions or concerns regarding your order or this refund policy, please do not hesitate to contact our customer service team. We are here to assist you.
Thank you for shopping with us at czyz.co.uk. We appreciate your business and look forward to serving you again.
